Returns and Refund Policy
At Aussie Lawn & Rural Supplies, we want you to be completely satisfied with your purchase. If there’s a problem with your order, we’re here to help.
1. Change of Mind
We do not offer refunds for change of mind once an order has been dispatched.
If your order has not yet shipped, please contact us immediately at info@aussielawnruralsupplies.com and we’ll do our best to cancel it before dispatch.
2. Incorrect Item / Faulty Product
If you receive the wrong product or a faulty item, please contact us within 7 days of receiving your order.
We may request photos of the item and packaging to help us assess the issue.
Once confirmed, we’ll provide either a replacement, store credit, or full refund (including shipping).
3. Warranty Claims
Many of our products are covered by manufacturer warranties.
For warranty claims, we will assist in processing your claim directly with the manufacturer or supplier in line with their policy.
Warranty does not cover misuse, lack of maintenance, or normal wear and tear.
4. Returns Process
To request a return:
- Contact us at info@aussielawnruralsupplies.com with your order number and details of the issue.
- We will advise return instructions — do not send items back without authorisation.
- Products must be returned in their original condition and packaging where possible.
5. Shipping Costs for Returns
If the item is faulty, damaged, or incorrect, we cover return shipping.
If returning for any other reason approved by us, the customer is responsible for return shipping costs.
6. Consumer Rights
This policy operates in accordance with the Australian Consumer Law. You are entitled to a replacement, repair, or refund if a product has a major failure, and compensation for any other reasonably foreseeable loss or damage.
Contact Us:
info@aussielawnruralsupplies.com